Where can I buy AVF products?
We supply our products to a wide variety of retailers around the world. For information on specific availability, please contact local retailers.
Where can I find the technical specifications for my product?
You can find technical drawings of our latest products by visiting the individual product page.
Where can I find the instruction manual or warranty information for my product?
There are parts missing from my product.
Please contact our support team who will be happy to assist you with replacement parts. If possible, please ensure that you can provide the leaflet number (46____rev__) shown on your instructions, and the part numbers of the missing parts.
What is VESA?
VESA is the wall mounting standard which most TV manufacturers adhere to. This is the distance between mounting holes on the back of your screen. Common dimensions include 100mm x 100mm, 200mm x 200mm, 400mm x 200mm, and 400mm x 400mm.
How do I find the VESA size for my TV?
This information can usually be found in your TV’s specifications, on the manufacturer’s website, or in the manual.
To find the size yourself, measure the distance between the four holes on the back of your TV screen. Always measure horizontally, then vertically, from hole centre to hole centre. Your VESA ‘size’ is the distance in millimetres, between these holes.
TV Wall Mounts
Will my TV be secure?
You can install your TV with confidence – all our products are thoroughly tested to ensure their performance and safety, and still give you the maneuverability you need. Always ensure your TV is within the maximum weight listed for your mount.
Why does my product include so many screws?
There are a lot of screws in your mounting kit, to account for a wide range of TVs – you will not need to use all of them. We recommend keeping the additional screws in case you wish to change TVs in the future.
Which screw size should I use?
Try screws of different diameters in the mounting holes on the back of your screen, until you find the one that fits correctly. When choosing the screw length, we recommend between 8-10mm of thread engagement in the TV. From here you should be able to work out any additional length required for spacers and thickness of the mount. Please avoid over-tightening screws.
What wall types are compatible with my wall mount?
To reduce confusion and risk, all of our products include guidance on which wall type it is suitable to install to, and the fixings to use. If you need advice about your wall’s suitability for mounting, please enquire with a qualified professional.
You could also consider a UNIMAX Any Wall product, which will mount on any wall type.
I am upgrading my TV to a larger screen – will my existing TV wall mount still be suitable?
Can I mount my computer monitor with your TV Wall Mounts or TV Bases?
What is Fingertip Tilt?
This means that once your TV is installed, you can adjust the tilt position with your fingertips and it will stay in that position without the need for any manual adjustment. With a standard Tilt, you would have to adjust your TV by loosening the tilt mechanism manually, moving the TV into the desired position, and tightening it up again – this can get tedious if you move your TV around a lot.
What is On-the-Wall Levelling?
Many of our premium TV mounts offer a levelling system, allowing you to square up your TV position after you have drilled the wall. This means that you do not need to re-drill your wall to get the perfect installation.
What is Wishbone Arm Design?
This dual arm design feature minimises the amount a TV will droop when in its extended position.
Will my DVD player/set-top box/game console fit on your shelving or TV stand?
Each of our product pages include links to Tech Sheets that show detailed product measurements, including shelving space.
Why are the doors on my TV stand not aligning properly?
Ensure that you haven’t fully tightened all of the fixings during assembly. This should then allow you to align the doors before tightening up again at the end.
I have a TV stand with a mounting column. Which height setting should I put my TV on?
This is entirely subjective, and based on what you feel works best for your own viewing experience. Customers with large TVs (for example 48” and above) may wish to use the higher fixing points in order to be able to fully utilise the top shelf of the unit.
Why doesn’t my Sony TV fit my mount?
Some older Sony TV models may require an additional mounting kit. Please contact our support team who can supply this for you.
Some newer models include a fixing kit in the box labeled “VS” – these should be attached to the back of your TV before installing the TV Wall Mount.
Why doesn’t my TV fit my mount?
We constantly monitor the TV market to ensure our products are suitable for the vast majority of TVs, certain models may not be compatible. You should always measure and check your VESA size before purchasing a mount. If you’re still unsure, contact our support team who can advise you on compatibility.
What do I do if my TV isn’t VESA-compliant?
Many AVF mounts include support for non-VESA fixing sizes. We also offer adapter kits and bespoke solutions for many TVs that do not adhere to VESA standards. Please contact our support team for further assistance.
The supplied screws are too long/short for my TV.
The supplied screws are too short for my Samsung TV.
Some Samsung K Series and M Series TVs may require extra fixings. Please contact our support team who can supply the extra parts required. There should be adapters included with your TV that will need to be fitted before mounting.
Still have questions?
Our friendly support team is happy to help if you have any further questions about any of our products or wall mounting your TV.